Frequently Asked Questions     


Welcome to First Community Bank of America's Frequently Asked Questions page. We developed these Frequently Asked Questions to help our users with any problems they might have. If you have any suggestions for content on this page, or you have a question that is not covered in these pages, please contact us. To begin solving your problem, choose a link below. Thanks!

 

Internet Security Tips



The Internet banking service has several effective security techniques that we encourage you to implement when you use the Internet banking service:

  1. Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
  2. Change your password on a regular basis.
  3. Use the Log Off button to end each Internet banking session. Do not use the Back button to exit the site.
  4. Balance your account on a regular basis. Internet Banking makes it easy!

 

 

 

Banking FAQs

Internet Banking FAQ's

Bill Pay FAQ's






Banking FAQs 
How do I set up Direct Deposit of my Social Security check?

After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.



Can I get information about my account by phone?

Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about TeleBanc for automated account information 24 hours a day.



Is interest paid on my checking account?

Yes! If you want a checking account that pays a market rate of interest, check out our Community Packaged Accounts or Business NOW Account.



Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?

At this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.



Can I do all of my banking with you?

Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.



Can I look at all of my transactions at any time?

 Yes! With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!



How frequently is my information updated?

Your account information is "online real time." What that means to you is that when you log on to your Internet Banking account, you will have access to the same information that we do in our offices. No delays!



Are wire transfers possible to and from my checking account?

Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.



How do I make a deposit to my account from a remote location?

You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.



When do I have access to use Internet Banking?

With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!



Are my deposit accounts FDIC insured?

Yes!

The basic insured amount of a depositor is $100,000.



How do I set up Direct Deposit of my payroll check?

After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.




Internet Banking FAQ's 
What is Internet Banking?

Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.



What can I do with Internet Banking?

You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.



Is any of my personal information stored in the Internet Banking product?

Yes, the Internet Banking product stores your Access ID, password and user preferences.



How current is my banking information?

Your account information is "online real time." What that means to you is that when you log on to your Internet Banking account, you will have access to the same information that we do in our offices. No delays!



What accounts will I be able to access through Internet Banking?

You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.



How much account information can I view at once?

The system will automatically show the current month's transactions and information. However, you can choose to view the current month, previous month, current business day or previous business day.



What formats can I download my transaction history in?

Internet Banking supports downloads to Quicken™ and QuickBooks™, versions prior to 2005, Microsoft Money™ or as a comma-delimited text file.



Can I schedule future transfers?

You may schedule future and recurring transfers.



When can I use Internet Banking services?

With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!



Is there a demo available for me to try?

Yes, we have an Internet Banking Demonstration Site that is part of the Home Banking package.



How long can I be inactive before being logged out of the Internet Banking product?

The inactivity time out default is set for 15 minutes.



What is required to use the Internet Banking service?

All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.



How do I access Internet Banking?

You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You may contact us by telephone or wait for your password to be sent to you. You must have an existing checking, savings or loan account before banking online.



Can I create my own password that is easy for me to remember?

Yes, after you use your assigned password to log-in for the first time, you will be required to change it. You can also go to Options and change your password at any time.



What happens if I forget or lose my password?

Just call us and we will take you through the steps needed to get back into the system immediately!




Bill Pay FAQ's 
How does bill payment work?

To help you understand the process, we have provided a diagram.



Is it possible to schedule recurring payments?

Yes. There are several payment options available including weekly, semi-monthly, monthly, annual and recurring payments. The final payment of a recurring payment schedule is designated by a 'Cutoff Date.'



How do I register for electronic bill payment?

Bill Payment registration is easy! Just contact your local First Community Bank of America office.



When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?

When you update the information for the bill payment account, the changes are implemented virtually instantaneously.



Can I receive an annual summary of my bill payments sorted by category or payee?

Bill history information can be sorted by Biller Name, Account Amount, Pay Date or Status. You can view your bills and payments for the past six months (180 days).



Can I use electronic bill payment with all my accounts?

No, only checking accounts can be used for bill payment purposes.



When is bill payment available?

You can schedule payments 24 hours a day, seven days a week.



Are my bill payment transactions reflected as Internet Banking transactions?

All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.



How do I add new payees?

You can add payees by accessing the Add A Bill screen. New payees will be added to the payee list immediately.



Can bill payment be used when I am out of the country?

Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.



Is there a limit to the number of bill payment accounts I can set-up?

Yes, you are limited to one bill payment account.



Who can be paid using the bill payment system?

Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.



Can I pay my bills on the weekend?

When you enter an amount for the payment, Bill Pay automatically displays the earliest date you can select for the company or person to receive the payment. You can either accept this date or change it to a later one. The date must be a business day (no weekends or holidays) that is not more than a year in the future (or 365 days from today's date).



If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?

Each bill payment is debited separately.



Are all debits and credits sent out at the same time?

Yes, they are all sent out at the same time.



How is my account debited?

Your account is debited via ACH.



What is ACH?

Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.



How do I place a 'stop payment' on a bill payment?

A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped.